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Terms and
Conditions of Sale...
GRAMA BLEND UK LTD (hereafter
known as “the Company” in the following conditions).
1.
Terms of Payment. Unless specified to the contrary
all invoices are due for payment in full on day of order.
No goods will be ordered until a minimum 50% deposit is
paid. No orders will be released until paid in full and all
payments have cleared.
a) Extra Materials.
Credit/Debit card details are taken as security in the event
of extra materials being required for preparation of sub
bases, or extra material being required to complete a
project; we reserve the right to charge the value of any
goods required to the credit/debit card given. This is to
enable same day or next working day delivery of any extra
goods required as to not delay installation, which would
otherwise incur the client substantial labour costs. We
will in all cases endeavour to notify the client before
making any charges to their card, however in the event of
the client not being available we reserve the right to
charge for any goods required for immediate dispatch.
b) Discount and Late Payment.
If payment in full or part is outstanding
after 14 days of collection/delivery, we reserve the right
to withdraw any discounts given and invoices will be due
immediately in full.
c) Interest Rate.
We reserve the right in any event to claim
interest at 10% per month from the date of invoice.
2. Title of Goods.
Title will not pass to the “Buyer” until
payment in full of the purchase price as stated on the
invoice is paid to the “company”. A more comprehensive
explanation to this clause is available upon request.
3.
Prices are subject to alteration without prior
notice. Our price list and any price displayed in our
showroom or on the company web sites are given as guide only,
and in no circumstances does it constitute an
offer to sell our products at the published price by our own
or any of our stockiest company’s.
4.
Delivery/Quotations are given in good faith in light
of delivery position and subject to availability of
materials. Every effort will be made to effect delivery
within the quoted period, but no liability or claim for
costs can be accepted should it be exceeded.
5. Quotations
are based on current costs and are subject to amendments on
or after acceptance to meet any recognized rise in such
costs. Such rises will apply at date of invoice/dispatch
irrespective of date ordered. Quotations are based unless
otherwise stated, on our current rage of stock.
6. Order Cancellation
as our products are not stocked items; we
cannot accept cancellation of orders once placed .The right
is reserved to refuse cancellation of orders in case of
goods in the process of manufacture, ready for dispatch, in
transit and collected / delivered.
7. Conditions of Order.
In the event of any customer’s official order form
containing any special conditions, it is understood that
such conditions are only binding in so far as they are not
of any variation with the terms and conditions mentioned
herewith, unless specifically accepted by us in writing by a
company director.
8. Credits.
We cannot accept goods for credit where goods have been
correctly supplied to the order. Irrespective of
responsibility for quantities ordered. Where, however, we
agree voluntarily to such a return, a handling charge of 20
to 30% plus any necessary transportation cost.
9. Quantities and Short Delivery Claims.
No claim for short delivery can be entertained unless
signified at the time of delivery. Customer’s signature on
delivery notes accompanied by remarks such as “unexamined”
or similar will not be binding to the Company. Please note
in most cases more goods then ordered will be delivered, for
contingencies breakages in transport etc; these surplus
goods will remain the property of CERAMICA & STONE and may
be collected by a company representative any time after
delivery.
10. Damaged Goods.
No claim for damaged goods can be entertained unless
signified at the time of delivery. Any claim must be
received in writing at the above company’s official office
within 48 hours of receipt of goods. No claim for unboxed
goods will be accepted unless signified on time of delivery,
only then will valid claims for damaged goods be considered
for replacement. In many cases the surplus goods normally
added voluntary to any delivery should cover a small
quantity of breakages. If replacement pieces are required
the damaged goods must be returned to us before replacement
goods can be dispatched.
11. Crazing and Shading.
No tiles or fittings can be guaranteed against crazing or
shading. The Company reserves the right to refuse any
complaint or reasonability for any products once these said
goods have been fixed, as all goods should be carefully
inspected before fixing. The use of goods implies their
acceptance by the Customer
12. No Sale or Return.
No tiles, stone or ancillary materials can be
supplied on a sale or return basis. Calculations and
Quantities should be checked by yourselves or your fitter
before placing an order, as we take no responsibility for
any surplus or shortages of goods required., even if a
CERAMICA & STONE representative calculates and estimates
quantities required, as the layout of installation can
greatly effect the percentage required for waste and we have
no control over the accuracy of any drawings, specifications
or sizes given and used for calculations.
13. Site Deliveries.
Site deliveries are only undertaken on the
understanding that purchaser will be responsible for the
offloading the goods and storing the same to prevent theft
or damage from weather etc. Orders must be greater than 200
Kg. We reserve the right to decline a site delivery.
Drivers will make one delivery attempt to a site. Please
note due to the nature of the products involved all orders
will be made by large wheel base vehicles between 12 & 18
tonne. If special instructions are required for delivery
due to weight or width restrictions the company must be
notified at the time of estimating or ordering, in this case
we reserve the right to apply surcharges for deliveries
where a smaller 7.5 tonne lorry or van is required to carry
out the delivery.
14. Existing Walls & Flooring.
All flooring and wall areas to be
tiled should be ready to receive new wall & floor tiles
materials. Unless specified in writing by our recommended
tilers / fixers estimates and invoices do not include
labour, plant or materials to take up old wall or floor
covering or to prepare walls and flooring. If any labour,
plant or materials is needed to prepare the walls or floors
a day rate and material price will be incurred.
15. Rubble & Packaging
On completion of installation works by one of
our recommended tillers or fixers any rubbish and rubble
will be bagged up in rubble bags and left tidally on site
with any pallets and packaging. The recommended tilers may
be able if requested to remove or arrange removal of waste
material; however this cost is not included in their
estimate or invoice unless stated in writing and this will
incur an extra charge, please ask your fitter for prices.
16. Specifications, Sizes and Colours.
All colours, sizes and specifications given
are approximate, this is normal with handmade and natural
products, which may vary considerably; they are indicative
only and should not be regarded as precise. Specifications
are correct at time of publication but may change
thereafter.
17.
Qualities and Use. Suggestions for uses of tiles do
not indicate that they will never show signs of wear when
used for that purpose.
18. Samples Shown & Supplied.
Samples are indicative only, stone and tiles
will very from tile to tile and batch to batch. No two tiles
or stones are the same; considerable variation is normal and
is to be expected
19. Natural Stone, Slate & Terracotta.
Any product in our range of natural wall and flooring may
have minor chip, blemishes and imperfections, which will not
be accepted as faulty. This is usual for this type of
product and can enhance the appearance when installed; any
tiles with larger imperfections should be used for cuts.
20. Templates & Cutting.
If templating is deemed necessary a charge will be
applicable, our minimum day rate is £250.00, but the cost is
variable depending on the type and extent of templating
required, the cost will be confirmed prior to work
commencing. We reserve the right to refuse templates
supplied by others, as accuracy of the template cannot be
guaranteed. If we accept to use a template or templates
supplied by others, in any the event of variations we will
take a centre line of any cutting variations. All materials
manufactured from templates are subject to the following
tolerances + or - 2mm.
21. Goods Delivered or Collected.
The Company reserves the right to refuse any
reasonability for materials supplied incorrectly or in fact
faulty in any way, once these said goods have been fixed, as
all goods should be carefully inspected before fixing. The
use of goods implies their acceptance by the Customer.
22. Labour & Installation.
If you choose to use one of our recommended
teams of installers they are to be paid direct.
The company takes no
responsibility, profit or gain for labour or works carried
out by recommended installers, as the installers will be
contracted direct to the client. It is the sole
responsibility of the client to make sure the installer has
the correct instructions regarding installation procedures
and layout. The tiles or stone should be inspected and
approved by the client and installer prior to any
installation. We advise all clients should be on site to
oversee the start of installation and should also oversee
the complete installation. Any offer, estimate or quote
regarding installation given by the company, is intended as
a rough guide only and in no circumstances does it
constitute an offer to carry out the installation for this
sum. The installer contracted should be asked to confirm all
details of the works and his price before any work
commences.
23. Acceptance of Terms and Conditions.
The purchaser shall be deemed to have
accepted these Terms & Conditions of sale, without
reservation, upon the placing of any order for the supply of
goods and services.
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